All Glow of the Caribbean jewelry is covered by our 3-year warranty.  If you have a problem with your jewelry, please contact us & we will take care of it.  If it does need to be repaired, the customer will pay for shipping to us but we will pay for return shipping provided that the warranty work is valid. Our repair department is as follows: NG Developments LLC, Repairs dept. PO Box 443, 301 East Longest Drive Santa Claus, IN 47579 USA phone: +1 812-817-3100 ext. #5 between 9:00am until 5:00pm EST